The Plain English Version
You hire us to build digital infrastructure (websites, brands, athlete platforms). We deliver what we agree on, you pay for it, and you own it. We work fast, keep it real, and don't waste your time. If something goes wrong, we fix it or make it right.
Below is the legal version that covers all the details.
1. Agreement to Terms
By using our website (creativeeyestudios.com), booking a consultation, or hiring us for services, you agree to these Terms of Service. If you don't agree, don't use our services.
"Creative Eye Studios," "we," "us," or "our" refers to the business entity providing services. "You" or "Client" refers to the individual or business hiring us.
2. Services We Provide
We offer:
- • Web development: Custom websites, athlete recruiting platforms, business sites
- • Brand identity: Logos, color systems, typography, brand guidelines
- • Digital infrastructure: CMS setup, admin dashboards, automation systems
- • Marketing systems: Social media playbooks, email automation, content calendars
- • Ongoing retainers: Monthly support, updates, and strategic consulting
Specific deliverables, timelines, and pricing are defined in your project proposal or service agreement.
3. Booking & Consultation Process
- Free consultation: All initial strategy calls are free. We'll tell you if we're a fit.
- Proposal: If we move forward, you'll receive a written proposal with scope, timeline, pricing, and payment terms.
- Acceptance: You accept by signing the proposal or paying the initial invoice. Work starts after payment clears.
- No refunds on discovery calls: While consultations are free, once a project starts, initial payments are non-refundable.
4. Pricing & Payment Terms
One-Time Projects
- • 50% deposit: Due before work begins
- • 50% final payment: Due upon project completion and before final delivery
- • Payment methods: Credit card, ACH, wire transfer (via Stripe)
Monthly Retainers
- • Billed monthly: Charged on the same day each month (e.g., 1st of the month)
- • Auto-renewal: Retainers renew automatically unless you cancel
- • Cancellation: 30 days written notice required (email to rj@creativeeyemultimedia.com)
Late Payments
Invoices not paid within 7 days may incur a 5% late fee. Work may be paused until payment is received. We reserve the right to withhold deliverables until payment is complete.
5. Project Timeline & Delivery
- Timeline estimates: Project timelines are estimates, not guarantees. We aim to meet deadlines but delays may occur due to scope changes, client delays, or technical issues.
- Client responsibilities: You're responsible for providing assets (photos, videos, copy, brand materials) on time. Delays on your end extend the timeline.
- Revisions: Most projects include 1-2 revision rounds. Additional revisions may incur extra fees.
- Final delivery: Files delivered via Google Drive, email, or direct deployment (for websites).
6. Intellectual Property & Ownership
What You Own
Upon full payment, you own all final deliverables including:
- • Websites, code, and design files
- • Logos, brand assets, and visual identity
- • Custom content we create for you
What We Own
- • Our processes, tools, templates, and methodologies
- • Pre-existing code, frameworks, and libraries (open source)
- • The right to showcase your project in our portfolio (unless you request otherwise)
Third-Party Assets
Some projects use third-party tools (fonts, stock photos, plugins). You may need separate licenses for these. We'll clarify this in your proposal.
7. Client Responsibilities
To keep projects on track, you agree to:
- • Provide accurate, timely information and assets
- • Respond to questions and review requests within 3-5 business days
- • Obtain necessary licenses for content you provide (photos, music, fonts)
- • Ensure you have authority to approve the project on behalf of your organization
- • Communicate changes or concerns promptly
8. Warranties & Post-Launch Support
What We Guarantee
- • Quality work: Deliverables will match the agreed scope and specifications
- • Bug fixes: We'll fix any bugs or errors in our code for 30 days post-launch (included)
- • Functional websites: Sites will work on modern browsers and be mobile-responsive
What We Don't Guarantee
- • Search rankings: We build SEO-friendly sites but can't guarantee Google rankings
- • Sales/conversions: We optimize for conversions but results depend on your offer, audience, and market
- • Third-party services: We're not responsible for outages or changes to platforms like Stripe, Google, or hosting providers
Ongoing Support
After 30 days, ongoing updates and support are available via monthly retainers or hourly rates. Emergency fixes may be available for an additional fee.
9. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability for any claim related to our services is limited to the amount you paid us for the specific project or service in question.
- We're not liable for indirect damages including lost profits, lost revenue, data loss, or business interruption.
- You're responsible for maintaining backups of your data and content.
10. Termination
By You
You can terminate a project at any time by emailing rj@creativeeyemultimedia.com. You'll be billed for work completed up to the termination date. Initial deposits are non-refundable.
By Us
We may terminate if:
- • Payment is more than 14 days overdue
- • You fail to provide necessary materials after repeated requests
- • You violate these terms or act abusively toward our team
After Termination
Upon termination, we'll deliver work completed to date (if paid). Access to project files, staging sites, or admin dashboards may be revoked.
11. Confidentiality
We'll keep your business information confidential except:
- • When required by law
- • With your permission (e.g., portfolio showcase)
- • Information that becomes publicly available through no fault of ours
12. Indemnification
You agree to indemnify and hold us harmless from any claims arising from:
- • Content you provide (copyright violations, defamation, etc.)
- • Your violation of these terms
- • Your use of our deliverables in ways not agreed upon
13. Dispute Resolution
If we have a disagreement:
- 1. Talk it out: Email rj@creativeeyemultimedia.com and we'll work to resolve it directly.
- 2. Mediation: If that doesn't work, we'll try mediation before legal action.
- 3. Governing law: These terms are governed by the laws of Illinois, USA. Any legal proceedings will be handled in Cook County, Illinois.
14. Changes to These Terms
We may update these terms occasionally. Changes take effect when posted on our website. Continued use of our services means you accept the updated terms. For active projects, the terms in effect when you signed your proposal will apply.
15. Miscellaneous
- Entire agreement: These terms plus your project proposal constitute the full agreement.
- No partnership: This is a client-vendor relationship, not a partnership or joint venture.
- Severability: If any part of these terms is unenforceable, the rest remains valid.
- Force majeure: We're not liable for delays caused by events beyond our control (natural disasters, pandemics, etc.).
16. Questions?
If you have questions about these terms, reach out: